FAQ
1. WHY MURRAY?
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We are perhaps not the first sunglasses brand on the market, nor are we the only one. But, if we are honest and have very clear ideas. "Our commitment to customers is maximum."
Our goal is for you to buy an item that meets your needs and requirements in terms of quality, service and attention.
We are the first Spanish eyewear brand to design and manufacture ski goggles and we are proud of it.
We could spend a whole day trying to convince you and telling you how good we are. But it's not with us.
For this reason, we invite you to try our products so that you can judge us yourself.
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2. FRANCHISES.
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Do you want to be part of MURRAY? Would you like to work with our products and have your own store?
We are looking for people like you. If you want to open your store and become part of the MURRAY franchise network, write to us at becomeafranchise@murrayofficial.com.
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3. SHIPPING TIME AND COSTS
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FREE SHIPPING FOR ALL ORDERS OVER €50.00
MURRAY only offers express transportation for all over the world.
For the peninsula the estimated time is 24 hours, the Balearic Islands 24 hours, while for the Canary Islands, Ceuta and Melilla between 24 and 48 hours. This shipping time is understood from the moment the order leaves the MURRAY facilities.
The price of transport will be provided to the consumer at the time of purchase.
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4. WHAT PROTECTION DO THE GLASSES OFFER?
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All our glasses have UV400 protection for the FX, LX, REX, Pro-Ride Non-Polarized models and GHOST and UV300 for all Pro-Ride Polarized. All our glasses pass the current controls and regulations. Our sunglasses comply with the following standards:
Standard EN 1836-1997 in accordance with European Community Directive 89/686/EEC.
American Standard ANSI Z80.3-2001
Australian Standard AS/NZS 1067:2003
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5. HOW CAN I CARE FOR MY GLASSES?
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It is advised not to drag them across a hard surface. You can find all the information about care and precautions in the product instructions.
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6. SIZES AND MEASUREMENTS OF THE GLASSES
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All our glasses are manufactured with standard measurements.
These are the measurements we used as a pattern:
Front: 14 cm.
Temples: 14.5 cm.
Height: 5.8cm.
Lens: 55mm
Bridge: 17mm
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7. METHODS OF PAYMENT
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Credit and debit cards: Visa, MasterCard, American Express, Discover, MURRAY Gift Card and PAY PAL.
100% SECURE PAYMENT IN ALL THE METHODS YOU CHOOSE.
MURRAY DOES NOT HAVE ACCESS TO YOUR PASSWORDS, CARD OR BANK ACCOUNT NUMBER.
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8. CONTACT US
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You can contact us via email contact@murrayofficial.com, or in the contact section
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9. CHANGE MY ORDER
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To make any changes, contact us by email customerservice@murrayofficial.es, as soon as possible after placing your order. Orders go out daily, and as it is an express transport, we would appreciate it if the customer contacted us immediately for any changes.
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10. CANCEL MY ORDER
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To cancel your order, contact us by e-mail customerservice@murrayofficial.es
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11. MONITORING OF MY ORDER
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Once you place an order online, you will receive an email with the confirmation of the shipment. You will also be sent a code with which you will be able to know where your order is at all times.
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12. I WANT TO SELL MURRAY GLASSES OR CLOTHING IN MY STORE
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If you are interested in becoming an authorized MURRAY dealer please contact us at contact@murrayofficial.com. We will be happy to assist you.
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13. MURRAY AS SPONSOR
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At Murray, we are looking for athletes, DJs and different people with projects who want to wear our products. If you are one of them and you are interested, do not hesitate to contact us.
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14. I WANT TO WORK IN MURRAY
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If you liked Murray, you want to work with us and you think you can contribute new ideas, don't wait any longer. Send us your CV in the contact us section, in the bottom menu of the website. "We are looking for staff for all areas"
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15. HOW DO I BUY ONLINE?
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At Murray's online store, shopping is easy. Just follow these four steps. 1. Select your goggle. 2.Add it to your cart. 3.Enter a shipping address or create an account and choose a payment method. 4.Follow the instructions that appear in the selected payment method.
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16. PAYMENT DATA
MURRAY, does not have access to any data entered in the payment method. We do not have access to your card numbers, codes, electronic signatures, payment keys, PAY PAL or TRUSTLY accounts or any other data that is entered in any of the payment modules that we offer. Therefore, if you have any problems with your PAY PAL account, with your card or electronic signature, we recommend that you contact your entity directly.
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