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General conditions

These general conditions of sale apply to any query or order made on the website

The confirmation of the order by the buyer implies the unreserved acceptance of these general conditions of sale that prevail over all previous versions or specifications that emanate from the buyer, including the exchange of emails.  These conditions can be modified, so it is recommended to read them before placing each order.



The User of the JOLFAMAR XXI, SL website shall have the right to free and open access to the public information contained therein, although JOLFAMAR XXI, SL reserves the right to restrict access to information, promotions and special offers to its users. registered customers. Any user who accesses the JOLFAMAR XXI, SL website has the right to register as a client, being able to benefit from special offers for the group of clients if they meet the specified conditions.



Prior to the formalization of the purchase of any of the products offered by JOLFAMAR XXI, SL, the client/user must register their data and personal circumstances necessary for the formalization of the sales contract (name and surnames, address, email address , phone number). Likewise, the client may be asked for other additional personal data, for statistical purposes. The customer may stop communicating any information that is not absolutely necessary to formalize the purchase.

JOLFAMAR XXI, SL will be able to offer the customer a personal registration system through an email key and a password (password) to facilitate the customer in future purchase operations. The client agrees to ensure the confidentiality of his email and password.




All orders placed on are considered a firm order from the moment the buyer confirms it and payment is made.



The prices set on the website are indicated in euros and include VAT. In the case of a purchase from abroad or OUTSIDE SPAIN PENINSULAR AND BALEARIC ISLANDS, VAT will be automatically removed from the shopping cart.

Prices are shown excluding shipping costs. Said shipping costs will be calculated when making the purchase on the web, and will appear at all times in the shopping cart, clearly differentiated from the price of the item(s) included in it.

The retail price of the item will always be indicated at the time the Internet user has completed the shopping cart and the customer will be informed of the final price of their purchase before validating the payment.

JOLFAMAR XXI, SL reserves at all times and unilaterally the modification of the price of the products and services offered through its website. To guarantee the client the certainty of the price of their products, this will be the one in force in the advertising that coincides with the moment of formalizing the order.

*DISCOUNT COUPONS and VOUCHERS: Murray reserves the right to offer coupons and discount vouchers to its customers and the public. If you have several discount coupons, you should know that these are not cumulative in the same order unless Murray has indicated otherwise in the promotion.



Steps to follow for electronic purchase:

  • Information about the offered product.

  • To place the order you must register as a user. If you are a registered user, you must enter your email and password.

  • If you wish to change the delivery address, you must click on the “Change of address” option. The billing address will continue to be the one entered in the user registration.

  • Next, you must choose the payment method.

  • Information on the final price, including VAT, or other applicable taxes, shipping costs and merchandise insurance and handling derived from transport. The final cost, therefore, will be communicated to the customer in the electronic purchase process before he formalizes his acceptance by choosing the "confirm" option from the options menu.

  • In deliveries with customs payments, the amount will be specified separately and will be paid directly by the customer.

  • Possible discounts or promotional gifts will be freely directed by JOLFAMAR XXI, SL

  • At the time of formalizing the order, once the "acceptance of the order" option has been used, the client's consent is understood to be given for the validity and effectiveness of the sales contract that binds the parties.

  • Product availability.- The selection of products offered by JOLFAMAR XXI, SL is valid in  as long as the products are visible on the website, with the available stock limits. As it is e-commerce, the stock is updated online, so it is possible that during the purchase process the stock runs out, not being able, therefore, in these cases, to continue with the purchase started.



The payment methods offered by JOLFAMAR XXI, SL are  by Card, both Credit Card and Debit Card and PAY PAL. The user must follow the instructions that appear on the screen, providing the necessary information for each option.

MURRAY does not have access to or be able to see your bank passwords or passwords.



In 24-48  following hours (working days) after JOLFAMAR XXI, SL is sure that payment for the order has been made, we will place your order with the transport company so that they can take it to you.

You will receive it at your address within an approximate period of: (always depending on the availability in stock)

  • Spain (peninsula): 24-48 hours

  • Balearic Islands, Canary Islands, Ceuta and Melilla: 24-48 hours (for these destinations, there may occasionally be a small delay due to transport or customs)

  • International: Between 2 and 12 business days, depending on the country of destination.

Any term greater than that quoted will be communicated to you. The delay in delivery will not imply either cancellation of the order or any compensation.

All our shipments have a collection period stipulated by the delivery company (approximately 10 days). If this period expires, the package will be returned to our warehouse. In such cases, the shipping costs paid on your initial purchase do not include second shipments. Likewise, if the delivery address provided is wrong, it will be necessary to process a second shipment.

*IMPORTANT NOTICE: In holiday periods such as August, December, Easter, Bank Holidays and regional holidays, the shipment of orders may take a few days. In these cases, a delivery of between 7 to 10 business days will be estimated.



The cost of shipments depends:

- from the place of destination

- of the urgency with which you need it



The order will be delivered to the address designated at the time of contracting by the client.

On Saturdays, Sundays and holidays there will be no departure or delivery of orders.

The merchandise will be delivered to the customer together with a delivery note containing the data that allows the customer to be identified, the order, the price, the number of  packages and the products it contains. In the event of errors or visible damage to the merchandise received, the customer must record these circumstances on the carrier's delivery note and inform JOLFAMAR XXI, SL within the period of  48 hours  through the "Contact Us" section of the Website.



All our glasses are manufactured under rigorous quality controls both in the design phase and in production and post-production.

JOLFAMAR XXI, SL guarantees the glasses purchased on its website due to material and manufacturing defects.  for one year from the date of purchase. Possible scratches on the crystals are not covered by the guarantee as they are considered signs of wear resulting from normal use, misuse or defective care of the product. Notwithstanding the foregoing, it is recommended that you carefully read the instructions for use of the product.

In no case, JOLFAMAR XXI, SL will be responsible for the loss and possible damage of the product during the shipping phase.

To make use of the guarantee, proof of purchase and the date of purchase must be provided and shipping costs must be covered. A brief description of the problem and the request for replacement or repair should be included with the proof of purchase.

If the request is made within the stipulated period and the damage can be attributed to material or manufacturing defects, the glasses will be repaired or replaced according to the modality that MURRAY deems most appropriate. In the event that the damage cannot be attributed to MURRAY, the user/buyer will be informed of the possible additional costs required for the repair and he/she may decide whether or not to accept the repair and request the return of the unrepaired product, assuming the return costs. .

In the case of clothing, damage caused to the garment by not following the washing instructions on the garment label will not be covered by the guarantee.



Ski goggles: all ski goggles are subject to a one year warranty against any manufacturing defect from the date of purchase. Scratches on the crystals or any damage caused by misuse or normal use of the glasses will not be covered by the guarantee. Damage due to wear on the foams and elastics of the product are also not covered by the guarantee as they are considered signs of wear resulting from normal use, misuse or defective care of the product.

LX and FX model sunglasses: These glasses are designed for daily use. They do not incorporate any type of technology in the frame, so it is advised not to flex. The mount could break and this is not covered by warranty.

Pro-Ride and REX model sunglasses: Thanks to the materials that make up both the frame and the lenses, they make them comfortable and provide optimal optical quality as well as making them highly resistant. The frame is extremely flexible, which provides great comfort, but if we subject it to constant, repetitive, excessive pressure, strong blows or torsion, logically, it will break and this is not covered by warranty.



JOLFAMAR XXI, SL will send the user a quote by e-mail for the items that are not covered by warranty (such as glass) or in the event that a part has to be replaced outside the warranty period. In this case, all shipping / handling costs will be borne by the buyer.



If you are not satisfied with the items, the User/Buyer will have a period of 15 calendar days, from receipt of the product, to  exchange or return it.  You must inform via e-mail to  to JOLFAMAR XXI, SL and follow their instructions.

In the event of withdrawing from the purchase of a product, the following requirements must be met:

Indispensable in all returns:

  • Send an email to , indicating your name, order number, reason for the return, and delivery note/invoice number. It is essential to report these data, whatever the reason, in order to authorize the return.

  • The product must be in the same state in which it was delivered and its original packaging and labeling.

  • The return to JOLFAMAR XXI, SL must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

  • The original of the proof of purchase and the delivery note of the products must be included in the package, where the returned products and the reason for the return are also marked.

Once JOLFAMAR XXI, SL has reviewed the returned product and its circumstances, it will consider issuing or not  a discount voucher proportional to the value of the item(s) returned. The costs of return and new shipment will be assumed by the user/buyer, except in the case of defective products of origin, in which case said  expenses will be borne by JOLFAMAR XXI, SL In case of withdrawal and, provided that the merchandise is received back freight prepaid and in perfect condition to be put up for sale again, the net amount of the merchandise will be returned, not including other concepts.

However, the user may request a refund of the amount paid for the purchase of said item. The price to be returned is the one that originally appeared in the order, excluding transport costs. Once the correct condition of the returned product has been verified, JOLFAMAR XXI, SL will proceed to reimburse the amount within a maximum period of 14 calendar days (if the order has been placed within the Peninsula) or 30 calendar days (if the order has been placed outside the Peninsula) from the day the customer communicated his wish to return the order.

Purchase withdrawals or returns of non-defective products will not be accepted if the purchase has been made online and by a legal entity, since these are not covered by the consumer protection law.

*To proceed with any return or exchange of items, we recommend that you read the back of the copy of your invoice that you will receive printed with the order.

MURRAY is not responsible for the possible loss of packages or items that the client may send without prior notice or authorization to do so.



our website (the “Website”) uses a technology called “cookies” in order to collect information about the use of the Website. If you want to contact us write to the following email: 

We inform you that we may use cookies in order to facilitate your navigation through the Website, distinguish you from other users, provide you with a better experience when using it, and identify problems in order to improve our Website. Also, if you give your consent, we will use cookies that allow us to obtain more information about your preferences and personalize our Website in accordance with your individual interests.

The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on our Website (the "Cookie Policy").

A cookie is a file that is downloaded to your computer (computer or mobile device) in order to store data that can be updated and retrieved by the entity responsible for its installation.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on our Website and the sites visited just before and after it.

Our Website uses the cookies described below:

-  Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic or data communication.

- Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided based on criteria such as edited content or how often ads are shown.

By browsing and continuing on our Website you will be consenting to the use of the aforementioned cookies, for the periods indicated and under the conditions contained in this Cookies Policy.

In any case, we inform you that since cookies are not necessary for the use of our Website, you can block or disable them by activating the configuration of your browser that allows you to reject the installation of all cookies or some of them.

If you wish to withdraw your consent related to this Cookies Policy at any time, you must delete the cookies stored on your equipment (computer or mobile device) through the settings and configurations of your Internet browser.

Unless you have adjusted your browser settings, our system will create cookies as soon as you visit our Website.

It is possible that we update the Cookies Policy of our Website, therefore we recommend that you review this policy each time you access our Website.



In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), we inform you that:

1. Your personal data collected on this Web Site will be included in a computerized database owned by JOLFAMAR XXI, SL Said database is registered in the General Registry of Data Protection in accordance with the provisions of current legislation and complying with all  the security measures of Royal Decree 1720/2007, of December 21, on security measures for automated files containing personal data.

2. Said data collected by filling in forms and/or sending emails will be processed and will be included in the files of JOLFAMAR XXI, SL in order to give an effective response or provide the requested services, facilitate the processing of the orders and the sending of publicity of the promotions offered by JOLFAMAR XXI, SL through its Web Site. In this sense, the user expressly consents to the processing of their personal data, for the purposes indicated in this document.

3. The data collected from the user will not be transferred to any company, although they may be communicated to third parties when the communication responds to a need for the development, fulfillment and control of the purposes established for the collection or reception of the same, in accordance with what is established in these terms.

4. Likewise, the user has at all times the rights of information, access, rectification, cancellation and opposition, which may be exercised by email to the address  or certified mail to the entity's address at Avda. Eduardo Dato 69, 5th Floor, 41005 Seville. To exercise these rights, and in compliance with Instruction 1/1998, of January 19, of the Data Protection Agency, it is necessary that you prove your identity to JOLFAMAR XXI, SL, by sending a photocopy of the National Document of Identity or any other legally valid means.

5. The User is solely responsible for the veracity and correctness of the data included, exonerating JOLFAMAR XXI, SL from any responsibility in this regard.



1. All the contents that are shown both on this website and in the contents of RRSS and especially, designs, texts, graphics, images, databases, software, sounds, brands, logos or any other signs that may be used industrially and commercially. are subject to the intellectual and industrial property rights of JOLFAMAR XXI, SL or of third parties who have duly authorized their use.

2. In no case does access to the Web and/or its use imply any type of waiver, transmission, license or total or partial transfer of said rights, nor is any right or expectation conferred, and especially, of alteration, exploitation, reproduction , distribution, or public communication of said content without the prior express authorization of JOLFAMAR XXI, SL or of the  corresponding headlines.

3. No link to this website may be established from any other website  without prior and express consent of JOLFAMAR XXI, SL



JOLFAMAR XXI, SL does not guarantee nor is it responsible for possible errors in the contents of the Web. Likewise, it excludes any responsibility for damages of any nature derived from:

* The interruption of the operation or the unavailability of access to the website.

* Privacy and security in the use of the website by the user, and/or non-consensual access by unauthorized third parties.

*  The transmission of elements that negatively affect the systems.

*  The accuracy and timely updating of the contents of p. Web.



The user agrees to the correct  use of the Web and utilities that are provided to you in accordance with the law, this document and the instructions and notices that are communicated to you.

The access and use of the portal to minors without the express consent of their parents is prohibited. JOLFAMAR XXI, SL is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age.

The user agrees to the exclusive use of the website, and all its contents, for lawful and not prohibited purposes, which do not infringe current legislation and/or may be harmful to the legitimate rights of JOLFAMAR XXI, SL or any third party, and / or may cause damage or harm directly or indirectly.

The user will refrain from using any of the contents of the website for illicit purposes or effects, harmful to the rights and interests of third parties or that, in any way, may damage, disable, overload, deteriorate or prevent the normal use of the website. Web.

Respect everything published on the MURRAY website and make good use of it without damaging the image of the brand and/or company in any case.



  • Keep, modify or suspend your website without prior notice

  • Modify the price of products and offers

  • Reject orders due to lack of stock or customer non-payment

  • Receive the amount of customer purchases accepted the transaction.

  • Not respond to claims that are not due to manufacturing or transport defects.



  • Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish legislation on data protection.

  • No dissemination, transmission or publication of customer data without their express consent.

  • Consult, modify and delete the personal data of the client that are in the database of  JOLFAMAR XXI, SL at the request of the client.

  • Free access to the open sections of the JOLFAMAR XXI, SL website

  • Know at all times the processing status of the order made.

  • Withdrawal / unilateral revocation of the requested order: In accordance with Law 7/1996, of January 15, on Retail Trade, the client will have the right to revoke the requested order within a period of 14 calendar days after receiving it, prior notification to JOLFAMAR XXI, SL, with a refund of the purchase price that would have been paid for it.

In case of exercising this right of withdrawal, the return and shipping costs, if applicable, and the damage suffered by the product will be borne by the customer.

JOLFAMAR XXI, SL will not be responsible for returns on products handled by the customer, those returned without the original packaging, or those goods that are returned incomplete. The right of withdrawal will not proceed outside the indicated period.

The amount to be returned will be made according to the method of payment chosen for the purchase.



  • Keep your personal passwords with due diligence.

  • Use the information published by JOLFAMAR XXI, SL exclusively by the client strictly within the intended personal business relationship.

  • Faithfully use the shopping service provided by JOLFAMAR XXI, SL on its website, refraining from manipulating the contents of the website, or interfering with its computer means through viruses or other conduct prohibited by law.

In the event of fraudulent use of the information, legal action will be taken to claim responsibility from the appropriate party.




JOLFAMAR XXI, SL, reserves the right to modify these general conditions of sale. Any new version of the latter will be indicated on the site.

The online version on the Site at the time of placing the order by the buyer will prevail over any other version of the previous general conditions of sale.



Both parties, expressly renouncing their own jurisdiction, expressly submit to the Courts of Barcelona to resolve any disputes arising from the transactions and contractual relationships subject to these general contracting conditions.

For any questions or clarification, please contact us through our web form or at the following e-mail address.
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